Check out the Slideshare Presentation on ” Online Reputation management for organizations ”

1. Connect with people having similar goals and interest.
2. Raise awareness about their products/ services.
3. Create deeper engagement with customers.
4. Crowdsource feedback for product development.
5. Turn customers into brand ambassadors.
6. Support for existing customers.
7. Create new revenue opportunities.
8. Acquire new customers.
9. Social Marketing.
10. Direct two way dialog with customers.

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